Frequently Asked Questions
Everything you need to know about your Baum und Pferdgarten experience
What is your shipping policy and delivery timeframe?
We offer worldwide shipping. Orders are typically processed within 24 hours on business days, with delivery taking 2-4 business days within Europe and 5-7 business days for international destinations.
How can I return an item if it doesn't fit?
You can return any item within 14 days of receipt. All returned products must be in their original condition with tags attached. Please use the prepaid return label included in your package or contact support for a digital copy.
How do I find my correct size in Baum und Pferdgarten collections?
Our collections follow European sizing (EU 34-46). We provide a detailed size guide on every product page with specific measurements for bust, waist, and hips to help you find the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Are your products sustainably produced?
Sustainability is a core value for us. We are committed to increasing our use of recycled and organic materials each season and work closely with suppliers to ensure ethical working conditions and reduced environmental impact.
Can I track the status of my order?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.