Returns & Exchanges
At Baum und Pferdgarten, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window from the day you receive your order. Please ensure all items are returned in their original condition with all tags and packaging intact.
Register Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original shipping box or a similar protective container, ensuring the return form is included inside.
Attach the Label
Print the prepaid shipping label provided through our portal and securely attach it to the outside of your parcel, covering any old shipping marks.
Drop Off and Refund
Deliver your package to the nearest authorized drop-off point; once received and inspected at our warehouse, your refund will be processed within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing